Kitacaキタカ
Written and edited by: JapanLiveNow
You can buy Kitaca when travelling on JR in Hokkaido. It is nationwide interoperable, so you can continue using it in Tokyo and Osaka.
Kitaca differs from SAPICA sold by Sapporo Subway. SAPICA has limited coverage; Kitaca also works on nationwide interoperable routes.
Official information checked · Standard adult cards
Sources: JR Hokkaido ↗
Where can you buy it, and how much does it cost?
- Issuer
- JR Hokkaido
- Deposit
- 500 JPY
- Initial purchase amount
- ¥2,000 = ¥1,500 usable balance + ¥500 deposit
Use ticket machines selling Kitaca or a Midori-no-madoguchi ticket office at participating JR Hokkaido stations in the Kitaca area. Not every station in Hokkaido sells it.
The ¥500 deposit is paid when you first buy the card. You cannot spend it on transport or shopping, and you do not pay it again when topping up.
Official purchase and usage guide ↗ · Checked 2026-10-17
How do you add money?
Top up with cash at a station top-up machine or a convenience store offering IC top-ups. Available amounts and accepted banknotes vary by machine. The maximum stored balance is ¥20,000.
- Select 「チャージ」 (top up), then insert your card or place it on the marked reader.
- Choose an amount and insert cash as instructed on screen.
- Check the balance on the completion screen, then collect your card and change.
At a convenience store or counter, tell the staff how much to add. The card insertion order and available amounts vary by machine.
Official top-up and usage guide ↗Checked 2026-10-17
Can you use it nationwide?
Use it on trains and buses displaying the nationwide IC acceptance mark. You need a separate ticket for a journey across different IC service areas or to a station that does not accept IC cards.
On trains and buses
Tap the same card when entering and leaving train gates. With a mobile card, use the same device to exit. Buses may require a tap on boarding, on getting off, or both; follow the signs at the door and on board.
Each train passenger needs a separate card. Buy a ticket for the whole journey before travelling across separate IC service areas or to a station that does not accept the card.
At convenience stores, hotels and shops
Use it at convenience stores, restaurants, vending machines and shops displaying the IC payment mark. Only participating hotels accept it; acceptance for room charges and payment limits vary by hotel.
Say the card name at checkout, then tap when the amount appears on the reader. If your balance is too low, ask whether the shop allows split payment with cash or another card.
Official coverage and exceptions ↗ · Checked 2026-10-17
Where can you get a refund, and what is the fee?
Return it to a designated counter, such as a Midori-no-madoguchi office at a station selling Kitaca. Other JR companies, including JR East, cannot refund Kitaca.
Remaining balance − refund fee + deposit
If the balance is lower than the fee, only the remaining balance is deducted. Points and commuter passes are handled separately. Rounding rules and identification requirements differ by card.
You can keep the card for another trip. To return it now, check the refund counter’s opening hours and bring your card and any required identification.
Kitaca Official refund locations and conditions ↗ · Checked 2026-10-17
Can you use it without a physical card?
This card cannot be added to Apple Wallet. To travel without a physical card, add Suica, PASMO or ICOCA in Wallet instead. Tap your device on routes accepting that mobile card.
Apple Wallet setup and top-up steps →Sources: Apple Support · Checked 2026-10-17