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BNE ↔ KIX · Jetstar Airways

Brisbane Airport ↔ Osaka Kansai International Airport: counter, flight number and disruption steps

For a Brisbane–Kansai Jetstar departure, begin at Brisbane International Terminal and confirm the counter on the day. At Kansai, Jetstar international passengers check in on Terminal 1’s fourth floor, with the current flight board determining the exact desk.

Search the flight number before leaving for the airport

The numbers below identify the planned service in the airline’s checked schedule. They are not a live result. Search the operating flight number and local departure date through Jetstar Airways, then check the airport board for the current counter.

Jetstar Airways flight-status search ↗Brisbane Airport counter guidance ↗Osaka Kansai International Airport live airport information ↗

Find your flight, counter and document guide

Search an operating number in either direction. The guide shows the route and check-in location; open the airline’s official search for your travel date’s times and status.

Choose airports or an airline without entering a number to browse checked services in either direction. Spaces and leading zeros are accepted. The date is a reminder for the official lookup, not a timetable filter: a guide match does not confirm operation on that date. This is not a live status feed.

Planned service reference

Australia to Japan

JQ23: Brisbane → Kansai

Jetstar’s 29 March–24 October 2026 timetable lists JQ23/JQ24 on alternating days. Recheck the timetable and live status for the date on your ticket.

Japan to Australia

JQ24: Kansai → Brisbane

For the return journey, look up the same operating airline at the Japanese airport on your departure day.

Where to find the counter

Brisbane Airport → Japan

International Terminal. International check-in is normally on Level 4. During terminal redevelopment, some airlines temporarily use Level 2; Brisbane Airport tells passengers to check the flight-information displays for their assigned location. Do not assume every Japan flight uses the same floor or a permanent row.

Use the departure board for the operating flight to identify today’s desk and opening time.

Osaka Kansai International Airport → Australia

Jetstar international check-in: Terminal 1, 4th floor. Kansai Airport says Jetstar’s international check-in counters are on the fourth floor of Terminal 1. It also says the counter position can change on the day, so confirm the flight board or Today’s Flight Information before queuing.

Osaka Kansai International Airport official airport information ↗

Delay or cancellation document

Jetstar does not describe a universal self-serve delay certificate on its Australian support page. It provides a request path for insurance documentation and says its team will email the document within five days. Use that request when an insurer or employer asks for evidence, and check the document wording they require.

Open the Jetstar Airways document path ↗

Check-in, baggage drop and local dates

For Jetstar Airways (JQ) international flights, airport check-in and bag drop open 3 hours before departure and check-in closes 1 hour before departure. Be at the gate 50 minutes before departure; the gate closes 20 minutes before departure. These are scheduled-departure times unless Jetstar tells you otherwise during a delay. Jetstar Japan (GK) has different rules.

BNE uses Australia/Brisbane; KIX uses Asia/Tokyo. Overnight flights can arrive on a different calendar day. Use the scheduled local departure date for status and document searches; Australia’s daylight-saving changes do not apply to every departure city.

Jetstar Airways official check-in deadlines ↗

If this flight changes on the day

  1. Confirm that the flight number and operating airline match your booking; codeshares can be handled elsewhere.
  2. Ask the counter for the revised departure time, rebooking or refund path, and checked-baggage plan.
  3. Save the airline message, flight status and any case number. If you need evidence, use the official document path above rather than treating a screenshot as a certificate.
  4. Report damaged, missing or delayed baggage to the operating airline before leaving the airport.

If JQ23 or JQ24 changes, ask Jetstar to confirm whether checked baggage and any onward travel are included in the recovery plan. Brisbane’s international facilities are changing, so make the airline’s day-of instruction the final source.

Jetstar Airways counter, document and baggage guide

For airline-specific status, support, certificate eligibility and baggage instructions, use the guide below.

Jetstar Airways guide →

Questions travellers ask

Where do I find the BNE and KIX counters?

Brisbane Airport: International Terminal. International check-in is normally on Level 4. During terminal redevelopment, some airlines temporarily use Level 2; Brisbane Airport tells passengers to check the flight-information displays for their assigned location. Do not assume every Japan flight uses the same floor or a permanent row. Osaka Kansai International Airport: Jetstar international check-in: Terminal 1, 4th floor. Kansai Airport says Jetstar’s international check-in counters are on the fourth floor of Terminal 1. It also says the counter position can change on the day, so confirm the flight board or Today’s Flight Information before queuing.

How do I check JQ23 or JQ24 today?

Use Jetstar Airways's official flight-status search for the local travel date, then confirm the terminal and counter on the relevant airport’s live board.

Where do I get a delay or cancellation document for this route?

Jetstar does not describe a universal self-serve delay certificate on its Australian support page. It provides a request path for insurance documentation and says its team will email the document within five days. Use that request when an insurer or employer asks for evidence, and check the document wording they require.

Official sources

Schedules, airport counters and certificate rules can change. Check the linked official service on your travel date.