Air India: flight delays, cancellations and certificates for India–Japan travel
For a delay or cancellation certificate, use Air India’s official online service linked below. Check the operating flight and local departure date first. At the airport, ask the airline about rebooking or a refund before changing the booking yourself.
Reviewed 2026-10-02. General airport guidance is shown below. The counter row, gate and opening time for your flight can change; confirm them on the day.
Find your flight, airport counter and certificate
Choose the departure date and direction, then select a flight or search the operating number on your ticket.
Published schedules and general counter guidance, reviewed 2026-10-02. Current delay/cancellation status and day-specific counters are confirmed on the official airport/airline screen. Open the official airport website for current flight status and the day’s counter assignment.
Operating routes and flight numbers
Delhi ↔ Tokyo Haneda
India → Japan: AI358 · Japan → India: AI357. Official route source. Launch announcement; reconfirm date-specific service; check your travel date with the airline.
Mumbai ↔ Tokyo Haneda
India → Japan: AI356 · Japan → India: AI355. Official route source. Launch announcement; reconfirm date-specific service; check your travel date with the airline.
Partner numbers on the same flight are codeshares. For flight status and disruption documents, use the operating number.
Terminal, floor and check-in counters
Delhi (DEL)
Terminal 3. Ask staff for the international check-in row for your flight.
General check-in opens 3 hours before departure. Delhi international check-in closes 75 minutes before departure.
Official DEL guidance · Check-in rules
No flight-specific counter assignment is published in this guide.
Mumbai (BOM)
Terminal 2. Air India lists Aisle C for international check-in; reconfirm the flight counter on the day.
General opening is 3 hours before departure. General closing is 1 hour before departure; confirm flight-specific instructions.
Official BOM guidance · Check-in rules
No flight-specific counter assignment is published in this guide.
Tokyo Haneda (HND)
Terminal 3, 3rd-floor check-in. M-15 is listed as a special-assistance help desk, not the counter assignment for every Air India flight.
Confirm opening for your flight with Air India.
Official HND guidance · Check-in rules
No flight-specific counter assignment is published in this guide.
- Confirm the terminal for your flight.
- Find international departures and the airline sign.
- Match the flight number to the counter display.
- Ask staff about the disruption before joining a different queue.
Use the linked official airport guide for its map. No airport map or airline graphic is reproduced here.
Air India flight delay or cancellation certificate
Request a Flight Disruption Statement for an Air India-operated flight in the previous six months. It becomes available 24 hours after arrival and covers arrival delays greater than 15 minutes. Enter the flight/date/airports and complete email OTP validation. This guide does not request a statement or collect your booking details.
Open Air India’s official certificate service
- Copy the operating number and local departure date from your ticket.
- Check that the route and event match the certificate.
- Save the PDF or email and retain the booking/boarding documents. If the online search has no result, ask the airline for a written record.
Ask about a refund, rebooking or rerouting
If Air India offers a replacement for your disrupted booking, its official self-service re-accommodation page provides a rebooking route. Check the eligible options for your booking rather than buying a second ticket first. For an unresolved complaint, retain the Customer Support case ID and follow Air India’s published escalation procedure; AirSewa is another grievance route. A disruption statement is evidence, not a promise of payment.
Official Air India disruption assistance · Complaint and escalation procedure
Ask Air India whether this is an involuntary disruption and which options apply to your ticket. Request the new airports, dates, baggage arrangements and any extra payment in writing. Ask about meals or accommodation if you need to wait; do not assume expenses will be reimbursed.
If an agency issued the ticket, contact it about the refund or reissue while the operating airline handles airport assistance. Do not choose voluntary cancellation before confirming the disruption options. Official support.
Missing or damaged baggage
Report a delayed bag in the arrival hall and obtain a Property Irregularity Report (PIR). Keep a copy and use the tracing service. Air India’s conditions require written damage complaints within seven days of receiving the bag, and written delay complaints within 21 days of the bag being placed at your disposal. A bag not traced after 21 days from PIR filing is treated as lost; that is a different deadline.
Official baggage instructions · Conditions of carriage (written complaint deadlines)
Keep baggage tags, the report/reference, a delivery address and contact details. Photograph damage and retain itemised essential-purchase receipts. A baggage report, delay certificate and insurance claim are separate documents.
Contact Air India
Air India support: +91-11-6932-9333 or +91-11-6932-9999, 24 hours. These India numbers can be used from Japan; international call charges may apply.
Official contact page and current hours
At the airport, show your flight number and boarding pass to the airline desk. If you miss the published service hours, use the official help page or arrival baggage staff; emergency airport assistance is separate from reservations.
Japanese phrases to show the counter staff
この便の遅延・欠航証明書を発行していただけますか。
Could you issue a delay or cancellation certificate for this flight?
振替便と払い戻しの選択肢を教えてください。
Please explain my rebooking and refund options.
預けた荷物が届いていません。報告書を作成していただけますか。
My checked bag has not arrived. Could you make a baggage report?
変更後の出発空港とターミナルを確認したいです。
I would like to confirm the departure airport and terminal after the change.
What to save for a complaint or insurance claim
Save the airline notice, original and revised itineraries, boarding pass, certificate, baggage report and receipts. If permitted, photograph the departure board with the date/flight/status and damaged baggage with its tag. Avoid other travellers’ personal details. A photograph alone is not an airline certificate.
Ask your insurer about covered causes, delay thresholds and the written claim deadline. For passenger-rights guidance, read the India–Japan rights and insurance section.
Questions about Air India flight disruptions
How do I get a Air India flight delay or cancellation certificate?
Request a Flight Disruption Statement for an Air India-operated flight in the previous six months. It becomes available 24 hours after arrival and covers arrival delays greater than 15 minutes. Enter the flight/date/airports and complete email OTP validation. This guide does not request a statement or collect your booking details.
Where are the Air India check-in counters for India–Japan flights?
Delhi (DEL): Terminal 3. Ask staff for the international check-in row for your flight. Mumbai (BOM): Terminal 2. Air India lists Aisle C for international check-in; reconfirm the flight counter on the day. Tokyo Haneda (HND): Terminal 3, 3rd-floor check-in. M-15 is listed as a special-assistance help desk, not the counter assignment for every Air India flight. Confirm your flight’s assigned row on the day. These check-in locations do not identify a dedicated certificate-issuing desk.
Can I claim insurance with a Air India disruption certificate?
Keep the airline document with your itinerary, boarding pass and receipts. It records the event but does not guarantee insurance payment. Ask your insurer about covered causes, delay thresholds and the written claim deadline.
How can I download or save a Air India delay certificate?
Use Air India’s official Flight Disruption Statement service, enter the flight number, travel date and airports, then validate your email. Save the document you receive. A travel or boarding certificate is not the same as proof that a flight was disrupted.
What help or refund can I request after a Air India delay or cancellation?
If Air India offers a replacement for your disrupted booking, its official self-service re-accommodation page provides a rebooking route. Check the eligible options for your booking rather than buying a second ticket first. For an unresolved complaint, retain the Customer Support case ID and follow Air India’s published escalation procedure; AirSewa is another grievance route. A disruption statement is evidence, not a promise of payment.
Sources and review scope
Editorial guidance reviewed 2026-10-02; official links are provided beside the facts. Opening hours are general rules. This page has no live airline connection. Any unavailable or conflicting detail needs direct confirmation; it is not marked as a cancellation.