ANA: flight delays, cancellations and certificates for India–Japan travel

Operating routes and flight numbers

Partner numbers on the same flight are codeshares. For flight status and disruption documents, use the operating number.

Terminal, floor and check-in counters

Use the linked official airport guide for its map. No airport map or airline graphic is reproduced here.

ANA flight delay or cancellation certificate

Use ANA’s international delay/cancellation certificate search with the local departure date and flight number. It covers the previous six months through the following day. Arrival delays of 15 minutes or less do not qualify for the online certificate. For a codeshare operated by another airline, ask that operator.

Open ANA’s official certificate service

1. Copy the operating number and local departure date from your ticket.
2. Check that the route and event match the certificate.
3. Save the PDF or email and retain the booking/boarding documents. If the online search has no result, ask the airline for a written record.

Ask about a refund, rebooking or rerouting

ANA distinguishes disruption expenses by cause. If an ANA-caused major delay or cancellation prevents arrival on the scheduled date, its departure-day guidance describes accommodation and public-transport cost support. For weather outside its control, ANA may help arrange accommodation but says the traveller pays the costs. Ask staff which arrangements are approved for your case before paying.

Official ANA disruption assistance

Ask ANA whether this is an involuntary disruption and which options apply to your ticket. Request the new airports, dates, baggage arrangements and any extra payment in writing. Ask about meals or accommodation if you need to wait; do not assume expenses will be reimbursed.

If an agency issued the ticket, contact it about the refund or reissue while the operating airline handles airport assistance. Do not choose voluntary cancellation before confirming the disruption options. Official support.

Missing or damaged baggage

Report a missing bag to the arrival baggage desk before leaving and keep the reference number. ANA’s English guidance requires a written damage declaration within seven days of flight arrival; it asks for missing/lost baggage reporting within 21 days from the day after arrival. Telephone contact alone does not replace the damage form. Follow the written instructions for your case.

Official baggage instructions

Keep baggage tags, the report/reference, a delivery address and contact details. Photograph damage and retain itemised essential-purchase receipts. A baggage report, delay certificate and insurance claim are separate documents.

Contact ANA

From India: 1800-210-9274, 24 hours, English/Japanese. This number cannot be called from outside India. From Japan or another country: +81-3-6327-8738, 24 hours; call charges apply.

Official contact page and current hours

At the airport, show your flight number and boarding pass to the airline desk. If you miss the published service hours, use the official help page or arrival baggage staff; emergency airport assistance is separate from reservations.

Japanese phrases to show the counter staff

What to save for a complaint or insurance claim

Save the airline notice, original and revised itineraries, boarding pass, certificate, baggage report and receipts. If permitted, photograph the departure board with the date/flight/status and damaged baggage with its tag. Avoid other travellers’ personal details. A photograph alone is not an airline certificate.

Ask your insurer about covered causes, delay thresholds and the written claim deadline. For passenger-rights guidance, read the India–Japan rights and insurance section.

Questions about ANA flight disruptions

Sources and review scope

Editorial guidance reviewed 2026-10-02; official links are provided beside the facts. Opening hours are general rules. This page has no live airline connection. Any unavailable or conflicting detail needs direct confirmation; it is not marked as a cancellation.