Japan Airlines (JAL): flight delays, cancellations and certificates for India–Japan travel
For a delay or cancellation certificate, use Japan Airlines (JAL)’s official online service linked below. Check the operating flight and local departure date first. At the airport, ask the airline about rebooking or a refund before changing the booking yourself.
Reviewed 2026-10-02. General airport guidance is shown below. The counter row, gate and opening time for your flight can change; confirm them on the day.
Find your flight, airport counter and certificate
Choose the departure date and direction, then select a flight or search the operating number on your ticket.
Published schedules and general counter guidance, reviewed 2026-10-02. Current delay/cancellation status and day-specific counters are confirmed on the official airport/airline screen. Open the official airport website for current flight status and the day’s counter assignment.
Operating routes and flight numbers
Delhi ↔ Tokyo Haneda
India → Japan: JL030 · Japan → India: JL039. Official route source. Published summer plan through 2026-10-24; check your travel date with the airline.
Delhi ↔ Tokyo Narita
India → Japan: JL740 · Japan → India: JL749. Official route source. Published summer plan through 2026-10-24; check your travel date with the airline.
Bengaluru ↔ Tokyo Narita
India → Japan: JL754 · Japan → India: JL753. Official route source. Published summer plan through 2026-10-24; check your travel date with the airline.
Partner numbers on the same flight are codeshares. For flight status and disruption documents, use the operating number.
Terminal, floor and check-in counters
Delhi (DEL)
Terminal 3, departures on Level 2. Confirm the row for your flight.
Check-in opens 4 hours before departure. Closes 1 hour before departure.
No flight-specific counter assignment is published in this guide.
Bengaluru / Bangalore (BLR)
Terminal 2, Level 3 departures. JAL says to confirm the counter lane on the departure day.
Check-in starts 3 hours 30 minutes before departure.
No flight-specific counter assignment is published in this guide.
Tokyo Haneda (HND)
Terminal 3, 3rd-floor international departures. Confirm the row on the flight display.
General check-in opening: 06:00 JST. This is not a guaranteed flight-specific start time.
No flight-specific counter assignment is published in this guide.
Tokyo Narita (NRT)
Terminal 2, 3rd-floor international check-in. Confirm the day-specific counter row.
Consult the official guide for opening hours.
Official NRT guidance · Check-in rules
No flight-specific counter assignment is published in this guide.
- Confirm the terminal for your flight.
- Find international departures and the airline sign.
- Match the flight number to the counter display.
- Ask staff about the disruption before joining a different queue.
Use the linked official airport guide for its map. No airport map or airline graphic is reproduced here.
Japan Airlines (JAL) flight delay or cancellation certificate
Open JAL’s international certificate page, then search flight information and select the flight number. Search is available from three days before boarding until one year afterwards. This service covers JAL-operated international flights; ask the operating airline for other codeshares.
Open Japan Airlines (JAL)’s official certificate service
- Copy the operating number and local departure date from your ticket.
- Check that the route and event match the certificate.
- Save the PDF or email and retain the booking/boarding documents. If the online search has no result, ask the airline for a written record.
Ask about a refund, rebooking or rerouting
For eligible JAL-issued international tickets affected by an involuntary change or cancellation, JAL describes refunds for unused travel with no refund charge; used sectors and ticket service fees are treated separately. For India-origin tickets, its refund page directs travellers to JAL’s international-flight contact centre in India. If an agent sold the ticket, contact the agent. Do not apply voluntary cancellation fees before checking the disruption handling.
Official Japan Airlines (JAL) disruption assistance · Involuntary refund rules
Ask Japan Airlines (JAL) whether this is an involuntary disruption and which options apply to your ticket. Request the new airports, dates, baggage arrangements and any extra payment in writing. Ask about meals or accommodation if you need to wait; do not assume expenses will be reimbursed.
If an agency issued the ticket, contact it about the refund or reissue while the operating airline handles airport assistance. Do not choose voluntary cancellation before confirming the disruption options. Official support.
Missing or damaged baggage
For damage, tell the arrival baggage staff before leaving. JAL accepts a damage report no later than seven days after receiving the bag. For a bag that does not arrive, report it at the arrival desk and retain the tracing reference. Ask JAL for the written claim deadline and documents for your particular delay case.
Keep baggage tags, the report/reference, a delivery address and contact details. Photograph damage and retain itemised essential-purchase receipts. A baggage report, delay certificate and insurance claim are separate documents.
Contact Japan Airlines (JAL)
English international reservations: +81-3-6733-3062, 08:00–19:00 JST daily. This is JAL’s Japan contact reachable from overseas; international call charges apply. Select international reservations. An India toll-free number has not been verified for this guide.
Official contact page and current hours
At the airport, show your flight number and boarding pass to the airline desk. If you miss the published service hours, use the official help page or arrival baggage staff; emergency airport assistance is separate from reservations.
Japanese phrases to show the counter staff
この便の遅延・欠航証明書を発行していただけますか。
Could you issue a delay or cancellation certificate for this flight?
振替便と払い戻しの選択肢を教えてください。
Please explain my rebooking and refund options.
預けた荷物が届いていません。報告書を作成していただけますか。
My checked bag has not arrived. Could you make a baggage report?
変更後の出発空港とターミナルを確認したいです。
I would like to confirm the departure airport and terminal after the change.
What to save for a complaint or insurance claim
Save the airline notice, original and revised itineraries, boarding pass, certificate, baggage report and receipts. If permitted, photograph the departure board with the date/flight/status and damaged baggage with its tag. Avoid other travellers’ personal details. A photograph alone is not an airline certificate.
Ask your insurer about covered causes, delay thresholds and the written claim deadline. For passenger-rights guidance, read the India–Japan rights and insurance section.
Questions about Japan Airlines (JAL) flight disruptions
How do I get a Japan Airlines (JAL) flight delay or cancellation certificate?
Open JAL’s international certificate page, then search flight information and select the flight number. Search is available from three days before boarding until one year afterwards. This service covers JAL-operated international flights; ask the operating airline for other codeshares.
Where are the Japan Airlines (JAL) check-in counters for India–Japan flights?
Delhi (DEL): Terminal 3, departures on Level 2. Confirm the row for your flight. Bengaluru / Bangalore (BLR): Terminal 2, Level 3 departures. JAL says to confirm the counter lane on the departure day. Tokyo Haneda (HND): Terminal 3, 3rd-floor international departures. Confirm the row on the flight display. Tokyo Narita (NRT): Terminal 2, 3rd-floor international check-in. Confirm the day-specific counter row. Confirm your flight’s assigned row on the day. These check-in locations do not identify a dedicated certificate-issuing desk.
Can I claim insurance with a Japan Airlines (JAL) disruption certificate?
Keep the airline document with your itinerary, boarding pass and receipts. It records the event but does not guarantee insurance payment. Ask your insurer about covered causes, delay thresholds and the written claim deadline.
How can I download or save a Japan Airlines (JAL) delay certificate?
Open the international certificate search, find your flight and select the operating flight number to display the certificate. Save or print the issued page. Do not use a boarding certificate or a blank template as proof of a cancellation.
What help or refund can I request after a Japan Airlines (JAL) delay or cancellation?
For eligible JAL-issued international tickets affected by an involuntary change or cancellation, JAL describes refunds for unused travel with no refund charge; used sectors and ticket service fees are treated separately. For India-origin tickets, its refund page directs travellers to JAL’s international-flight contact centre in India. If an agent sold the ticket, contact the agent. Do not apply voluntary cancellation fees before checking the disruption handling.
Sources and review scope
Editorial guidance reviewed 2026-10-02; official links are provided beside the facts. Opening hours are general rules. This page has no live airline connection. Any unavailable or conflicting detail needs direct confirmation; it is not marked as a cancellation.