ZIPAIR: delayed or canceled U.S.–Japan flights
If ZIPAIR disrupts your flight, compare its refund and travel-date change options before canceling the booking yourself. Voluntary cancellation rules and Flex Biz vouchers are separate from disruption refunds.
Start with the airline’s official flight information
Open Flight Information for status and the help menu for disruption handling. A fare-sale page is not proof that a flight operates on every date.
This page does not submit a refund claim, retrieve a certificate or confirm live flight status. Ask the airline for the documents and case number required for your situation.
ZIPAIR cancellation: refund or another travel date
- An airline disruption is different from canceling a trip yourself. ZIPAIR’s disruption rules offer a refund for the canceled journey, or for its unused portion if part of the journey has already been flown. The rule covers applicable fares, paid ancillary services and other charges, subject to applicable law.
- The published alternative is a change without charge to a travel date within 14 days before or after your original departure. Check availability and the options for your booking with ZIPAIR before buying a replacement ticket elsewhere.
- The general disruption rule asks for a refund request within 90 days of the affected travel date. For a U.S.–Japan ticket, applicable U.S. refund rights also matter: do not read the general processing timetable as replacing the U.S. requirements. A Flex Biz voucher for voluntary cancellation is a separate product, not the same as a disruption refund.
Official instructions reviewed 2026-10-02. Recheck the linked conditions before requesting a change or refund.
Reviewed routes and operating flight numbers
This is the reviewed subset, not a claim that every ZIPAIR U.S.–Japan service is included. Select a route for frequency, schedule validity and source notes.
HNL ↔ NRT
Honolulu (HNL) ↔ Tokyo Narita (NRT)
- To Japan
- ZG1
- To the U.S.
- ZG2
IAH ↔ NRT
Houston Intercontinental (IAH) ↔ Tokyo Narita (NRT)
- To Japan
- ZG15
- To the U.S.
- ZG16
LAX ↔ NRT
Los Angeles (LAX) ↔ Tokyo Narita (NRT)
- To Japan
- ZG23
- To the U.S.
- ZG24
SFO ↔ NRT
San Francisco (SFO) ↔ Tokyo Narita (NRT)
- To Japan
- ZG25
- To the U.S.
- ZG26
At the counter: replacement flight, bags and documents
Show staff your booking and ask for the replacement flight’s arrival date before accepting it. Confirm whether to collect or transfer checked baggage. For an overnight disruption, ask which hotel, meals and transport are approved before spending money.
If a bag is missing or damaged, report it before leaving the airport, keep the bag tag and obtain a reference number. Ask for the written-claim deadline; this directory has not verified a carrier-specific deadline.
For an insurance claim, request the document your insurer asks for. A screenshot alone is not an airline certificate or a guarantee of reimbursement.
Refund eligibility, supporting documents and baggage guidance →Common questions
Which ZIPAIR flight number should I check?
Use the operating flight number and local departure date shown on your booking. A codeshare ticket can display another airline’s marketing number. The route records below are not a live status feed.
Are check-in counters and deadlines confirmed here?
No. Terminal, assigned counter, counter opening time, check-in deadline and boarding deadline need confirmation from the operating airline and airport for your travel date. A delayed departure does not automatically extend check-in.