All Nippon Airways (ANA): counters, disruption documents and flight status
For a delay or cancellation, check your operating flight first, then find the departure counter and document request below. Eligible international flights have an online certificate service. Keep your booking reference and baggage tag ready.
1. Search the operating flight first
Enter the flight number and local travel date in the airline’s official service. The airline page, airport board and booking record are the day-of references; a planned timetable cannot confirm that today’s service is running.
Find your flight, counter and document guide
Search an operating number in either direction. The guide shows the route and check-in location; open the airline’s official search for your travel date’s times and status.
Choose airports or an airline without entering a number to browse checked services in either direction. Spaces and leading zeros are accepted. The date is a reminder for the official lookup, not a timetable filter: a guide match does not confirm operation on that date. This is not a live status feed.
Airport counter directory: Australia and Japan
Choose your departure airport, then the operating airline. The terminal or floor below is a starting point, not a permanent desk assignment. Use the departure display for your flight number to find today's check-in row; the boarding gate is a different location.
Sydney (Kingsford Smith) Airport (SYD)
All Nippon Airways (ANA) · SYD ↔ HND
Terminal 1 International
Sydney Airport says the Terminal 1 check-in areas run from A to K and directs passengers to the departure screens for the counter assigned to their flight. This guide does not publish a fixed airline counter number.
Delay or cancellation evidence: request it through the operating airline, not an airport-wide certificate desk.
Delay, cancellation or diversion certificate ↗Tokyo Haneda Airport (HND)
All Nippon Airways (ANA) · SYD ↔ HND
International departure: Terminal 2 or Terminal 3, depending on the airline
Haneda states that the terminal depends on the airline and that counters can change on the day. Confirm the international flight and airline list for the operating flight rather than using a saved counter location.
Delay or cancellation evidence: request it through the operating airline, not an airport-wide certificate desk.
Delay, cancellation or diversion certificate ↗Perth Airport (PER)
All Nippon Airways (ANA) · PER ↔ NRT
Terminal 1 International for ANA
Perth Airport lists most international services at T1 and says check-in areas are on the ground floor. It does not make a fixed ANA desk number a reliable pre-travel value, so confirm the departure screen on the day.
Delay or cancellation evidence: request it through the operating airline, not an airport-wide certificate desk.
Delay, cancellation or diversion certificate ↗Tokyo Narita Airport (NRT)
All Nippon Airways (ANA) · PER ↔ NRT
Terminal 1 South Wing, 4th floor
Go to the international check-in floor shown here, then find your operating flight number on the departure board for today’s counter. A boarding gate is not a check-in counter.
Delay or cancellation evidence: request it through the operating airline, not an airport-wide certificate desk.
Delay, cancellation or diversion certificate ↗A check-in counter can help you with the immediate disruption, but it may not issue the document your insurer needs. ANA and JAL have international certificate services; Qantas and Jetstar have their own document-request paths. Keep the operating number, local departure date, booking reference and airline messages together.
2. Find today’s counter at the airport
At either airport, find the counter assigned to the operating ANA flight on the live departure board. Counter number and opening time are not treated as fixed values on this site. At an Australian airport, begin in the international terminal listed on the route page. At your Japanese departure airport, check the airport’s current departure information for the flight before walking to a counter.
Before joining the queue
- Show the operating flight number, booking reference and passport.
- Ask whether the airline or ticket seller handles the change or refund.
- Ask how checked baggage is being handled before leaving the airport.
Do not rely on a saved counter number
Airlines and airports can move check-in positions by flight, date and disruption. This page uses a terminal or official day-of lookup only where it has a source, not an old desk assignment.
3. Delay, cancellation or diversion certificate
ANA provides an online certificate search for ANA-operated international flights. Search by route or flight number and the local departure date. ANA says the service covers flights from six months before through the next day; codeshares operated by another airline must be taken to that operating carrier.
Open ANA: issue an international delay/cancellation/diversion certificate ↗4. Delayed, missing or damaged baggage
Report baggage damage, loss or delay to the operating airline as soon as possible, ideally before leaving the airport. Keep the baggage tag, boarding pass, report or case number, and any airline instruction.
All Nippon Airways (ANA) baggage support ↗Check-in and baggage-drop deadlines
Complete international check-in and baggage drop at least 60 minutes before scheduled departure. Reach the gate at least 30 minutes before departure. An online boarding pass does not remove the baggage deadline; use ANA’s airport guide for opening times.
Official check-in guidance ↗Checked direct Australia–Japan routes
These routes identify planned services from the cited airline schedule. Use the route page for the Australian international-terminal starting point and the Tokyo airport link.
SYD ↔ HND
Sydney (Kingsford Smith) Airport ↔ Tokyo Haneda Airport
NH880 and NH890: Sydney → HanedaNH879 and NH889: Haneda → Sydney
Route counter & flight guide →PER ↔ NRT
Perth Airport ↔ Tokyo Narita Airport
NH882: Perth → NaritaNH881: Narita → Perth
Route counter & flight guide →Questions travellers ask
Where do I find the All Nippon Airways (ANA) counter?
At either airport, find the counter assigned to the operating ANA flight on the live departure board. Counter number and opening time are not treated as fixed values on this site.
How do I get a document after a All Nippon Airways (ANA) delay or cancellation?
ANA provides an online certificate search for ANA-operated international flights. Search by route or flight number and the local departure date. ANA says the service covers flights from six months before through the next day; codeshares operated by another airline must be taken to that operating carrier.
Official sources
- ANA: international flight status ↗ANA’s official flight-status search for the travel date. Checked 2026-10-02.
- ANA: issue an international delay/cancellation/diversion certificate ↗Eligibility and online certificate issue process for ANA-operated international flights. Checked 2026-10-02.
- ANA: support for international delays and cancellations ↗Official delay/cancellation, rebooking and refund guidance. Checked 2026-10-02.
- ANA: international customer support and baggage enquiries ↗Official international support, including damaged, delayed or missing baggage enquiries. Checked 2026-10-02.
Counter location, flight status and document eligibility can change. Confirm them with the airline for your travel date.