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SYD ↔ HND · Qantas

Sydney (Kingsford Smith) Airport ↔ Tokyo Haneda Airport: counter, flight number and disruption steps

For a Qantas Sydney–Haneda disruption, start at Terminal 1 International and use the flight board to identify the current counter. Sydney Airport’s counter lettering is not a permanent airline assignment.

Search the flight number before leaving for the airport

The numbers below identify the planned service in the airline’s checked schedule. They are not a live result. Search the operating flight number and local departure date through Qantas, then check the airport board for the current counter.

Qantas flight-status search ↗Sydney (Kingsford Smith) Airport counter guidance ↗Tokyo Haneda Airport live airport information ↗

Find your flight, counter and document guide

Search an operating number in either direction. The guide shows the route and check-in location; open the airline’s official search for your travel date’s times and status.

Choose airports or an airline without entering a number to browse checked services in either direction. Spaces and leading zeros are accepted. The date is a reminder for the official lookup, not a timetable filter: a guide match does not confirm operation on that date. This is not a live status feed.

Planned service reference

Australia to Japan

QF25 and QF59: Sydney → Haneda

Qantas lists Sydney–Haneda as a current direct Japan route. The operating flight number and status must be checked for the date of travel.

Japan to Australia

QF26 and QF60: Haneda → Sydney

For the return journey, look up the same operating airline at the Japanese airport on your departure day.

Where to find the counter

Sydney (Kingsford Smith) Airport → Japan

Terminal 1 International. Sydney Airport says the Terminal 1 check-in areas run from A to K and directs passengers to the departure screens for the counter assigned to their flight. This guide does not publish a fixed airline counter number.

Use the departure board for the operating flight to identify today’s desk and opening time.

Tokyo Haneda Airport → Australia

Terminal 3 international departures. Haneda states that the terminal depends on the airline and that counters can change on the day. Confirm the international flight and airline list for the operating flight rather than using a saved counter location.

Tokyo Haneda Airport official airport information ↗

Delay or cancellation document

Qantas’s Australian help centre offers “Request insurance letter” and delay/cancellation support. Its public help page does not describe a universal self-serve delay certificate for every flight, so use the official request path or ask Qantas staff for the document your insurer or employer requires.

Open the Qantas document path ↗

Check-in, baggage drop and local dates

For Qantas-operated international flights QF1–QF399, complete airport check-in at least 60 minutes before scheduled departure. International online and app check-in run from 24 hours until 90 minutes before departure. These are different deadlines. For other codeshare operators, use the operating carrier’s rules; confirm the airport’s counter opening time separately.

SYD uses Australia/Sydney; HND uses Asia/Tokyo. Overnight flights can arrive on a different calendar day. Use the scheduled local departure date for status and document searches; Australia’s daylight-saving changes do not apply to every departure city.

Qantas official check-in deadlines ↗

If this flight changes on the day

  1. Confirm that the flight number and operating airline match your booking; codeshares can be handled elsewhere.
  2. Ask the counter for the revised departure time, rebooking or refund path, and checked-baggage plan.
  3. Save the airline message, flight status and any case number. If you need evidence, use the official document path above rather than treating a screenshot as a certificate.
  4. Report damaged, missing or delayed baggage to the operating airline before leaving the airport.

If the disruption affects a connection, check whether every sector is on the same booking before changing plans. Keep the QF flight number, revised time and any Qantas message; these are helpful records but do not replace a formal airline document.

Qantas counter, document and baggage guide

For airline-specific status, support, certificate eligibility and baggage instructions, use the guide below.

Qantas guide →

Questions travellers ask

Where do I find the SYD and HND counters?

Sydney (Kingsford Smith) Airport: Terminal 1 International. Sydney Airport says the Terminal 1 check-in areas run from A to K and directs passengers to the departure screens for the counter assigned to their flight. This guide does not publish a fixed airline counter number. Tokyo Haneda Airport: Terminal 3 international departures. Haneda states that the terminal depends on the airline and that counters can change on the day. Confirm the international flight and airline list for the operating flight rather than using a saved counter location.

How do I check QF25 and QF59 or QF26 and QF60 today?

Use Qantas's official flight-status search for the local travel date, then confirm the terminal and counter on the relevant airport’s live board.

Where do I get a delay or cancellation document for this route?

Qantas’s Australian help centre offers “Request insurance letter” and delay/cancellation support. Its public help page does not describe a universal self-serve delay certificate for every flight, so use the official request path or ask Qantas staff for the document your insurer or employer requires.

Official sources

Schedules, airport counters and certificate rules can change. Check the linked official service on your travel date.