N’EX TOKYO Round Trip Ticket: Narita collection and seat reservations

Compare it with other tickets if you will take the Narita Express both after arrival and before departure, with the return journey within 14 days. For a one-way journey or a flight departing from another airport, compare other fares.

The ticket is available to holders of passports issued by countries other than Japan. The official FAQ also permits holders of Japanese resident visas. Bring each traveller’s original passport when collecting the ticket.

These are the operator’s prices in Japanese yen, separate from reseller prices. Adults are aged 12 or above; child fares apply to ages 6–11.

The ticket is valid for 14 days. Use the first journey from Narita Airport towards Tokyo and the second from the valid area back to Narita Airport. You cannot reverse this order.

You can change from the Narita Express to other covered JR trains without an extra fare if you remain inside the ticket gates. The same applies when changing from a covered JR train to the Narita Express on your return journey. Your arrival and return departure stations can differ, provided both are in the valid area.

Collect at Narita Airport Terminal 1 Station (成田空港駅) or Narita Airport Terminal 2・3 Station (空港第2ビル駅), at a JR East Travel Service Center, JR Ticket Office (Midori-no-Madoguchi) or reserved-seat machine with a passport reader. The Travel Service Center hours are 08:30–19:00 at Terminal 1 and 08:30–20:00 at Terminal 2・3. Ticket offices and passport-reader machines at both stations are listed as available from 06:30 to 21:45.

Ordinary Car reserved seating on the Narita Express is included. For purchases through the official JR-EAST Train Reservation service, each traveller must create their own account and buy their own ticket; purchases on someone else’s behalf are not allowed. A Green Car requires the full Green Car and reserved-seat limited express charges, not just the difference from an Ordinary Car seat.

If you miss your reserved train, you can use an available Ordinary Car seat on a later train the same day. Give up the seat if a passenger with a reservation for it arrives. After landing, allow time for immigration, baggage collection, walking to the station and ticket collection before planning to board.

For the official online purchase, cancellation by 23:50 on the day before travel is fully refundable, and any seats booked with the ticket are also cancelled. Once the physical tickets have been collected, you cannot cancel online. The traveller must visit a station counter in person with the card used for purchase; the refund cannot go to another card.