Canada–Japan flights: flight numbers, counters and disruption help

Choose your Canadian or Japanese airport

Vancouver, Toronto Pearson, Montréal–Trudeau and Calgary have reviewed links below. For your flight home, choose Narita, Haneda or Kansai; Tokyo’s two airports are not interchangeable.

Canada ↔ Japan: reviewed flights by airport

Check-in counter locations and opening times

Choose the departure airport, not the arrival lobby. The locations below are general guidance; the dated lookup can show a flight-specific counter if the airport supplies one. A gate number is not a check-in counter.

Choose your operating airline

Look for “operated by” on the ticket. The marketing airline and the airline handling your airport check-in can differ. These five guides cover counter locations, check-in deadlines, disruption documents and baggage reporting.

Airline office, airport counter or baggage service?

For a departing flight, go to the operating airline’s check-in or airport service desk. For a missing or damaged bag, report to the airline’s arrivals baggage service before leaving. Ticket changes may need your original travel agent. The contacts below are reservation/support channels—not verified street addresses or airport counter assignments.

If your flight is delayed or cancelled, start here

1. Check the operating airline, flight number and date. Save the airline’s email, app message and any revised booking.
2. Check the departure display for the terminal and counter. Photograph the flight number, revised time and counter sign where permitted; avoid other travellers’ personal information.
3. Ask the airline about the replacement flight, refund channel and checked bags before cancelling yourself or paying for a new journey.
4. Request written disruption evidence and keep itemized receipts. A photograph is a supporting record, not an official certificate or claim decision.

Delay certificate, refund, compensation or insurance?

These are different requests. A certificate records the flight event; a refund concerns your ticket; compensation and insurance payments each have their own conditions. Ask the operator for the disruption reason and the ticket seller for the appropriate refund route.

Air Canada refund channel · WestJet compensation claim · Documents to check with your insurer.

Canadian passenger rights and unresolved complaints

For flights to or from Canada, read the Air Passenger Protection Regulations and the CTA’s explanation of rebooking, refunds and compensation. Eligibility depends on the flight and disruption category, not your passport or this page’s language.

Write to the airline first. If the complaint remains unresolved after allowing 30 days for a response, review the CTA’s complaint requirements. Keep the original itinerary, correspondence and receipts; do not upload personal travel documents to JapanLiveNow.

Flight numbers, counters and delay documents: common questions

Sources, dates and coverage

JapanLiveNow is an independent travel guide. Ten reviewed airline/airport pairs are searchable in both directions; this is not a complete national route inventory. Air Canada’s six published October pairs, ANA/JAL schedules and dated Narita/Haneda records have different validity periods. Upcoming Vancouver–Sapporo service is kept separate in the Air Canada guide.

Airport observations were retrieved on 2026-10-02T14:01:01.638Z. Recorded counter letters belong to that airport event date; they are not permanent assignments. The dated lookup supports Narita and Haneda only, with Japan event dates. Canadian departure times and counters are not supplied by those Japan feeds. An unavailable feed or missing flight record is never labelled a cancellation.

• Narita: official flight board
• Haneda: official international flight board
• ANA: route information
• Air Canada Vacations: published Asia schedule
• Montréal–Trudeau: assigned counter displays

The airline and airport links beside each location support that location. Counter rules were reviewed October 2, 2026; flight retrieval time and travel date are separate. Report a factual error without booking references, passport details or insurance documents.